St. ANDREWS INSTITUTE OF TECHNOLOGY & MANAGEMENT
About the organization: Detailed information on http://home.bt.com/
Profiles Offered – Customer Service Associate
Compensation Details –211000 per annum + Retention bonus+Life Insurance/Medical Insurance (up to INR 600000)/Accidental Insurance
Benefits: BT Stock option, Medical insurance (upto 6lakh), 5 days a week, transport facility, etc.
Eligibility– Any graduate (BA, BBA, BCA, BSC, BCom etc)
Desired skills- Excellent communication (Written and verbal), comprehension and problem solving skill, Familiarity with Ms office, IE, good typing skills, willing to work in24*7 environment, rotational shifts, listening skills , etc.
Roles & Responsibilities: To take chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures. To ensure prompt and accurate information being provided with appropriate resolution. To achieve operational targets as defined by for the process. To maintain queue levels to agreed SLA targets levels. To achieve and maintain a good knowledge/capability of BT systems. When dealing with customers aspire to deliver an excellent customer experience via. Chats or back office. To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process. To fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team. Share best practice within the team and across the Digital Care Community Adhere to relevant shift patterns and break schedules. Take responsibility for personal development and drive own performance
Interview Process: 1) Presentation 2) Online assessment 3) Extempore 4) HR Round 5) Operations round Please note- All rounds are elimination rounds.
Date, Dayl & Time: 31st October 2017, Tuesday, 9:30 AM onwards
Venue – Seminar Hall, St. Andrews – Gurgaon
In case of concern or any other details contact the undersigned.
Please register here:- https://goo.gl/forms/W0YNqBcD27A9jqtd2